Desi Ghee – خالص دیسی گھی

Shipping

• Enjoy free shipping on orders over Rs. 3000 anywhere in Pakistan.
• Delivery typically takes 2–6 business days.
• Please ensure your contact details and address are accurate when placing an order.
• If there’s an issue with your order, our team will contact you to confirm before processing.
• You’ll receive an automatic SMS notification once your order is confirmed.
• The courier will make three delivery attempts before returning the package.
• Cash on Delivery (COD) is available nationwide.
• For Direct Bank Transfers, kindly share proof of payment to help us verify and process your order.
• Delivery may be delayed due to bad weather or courier service issues.
• For orders of 10,000 or more, customers are required to make a 50% deposit before the order is processed.

Returns / Refund Policy

At Zam Zam Traders, we are so confident in our products that we offer a 100% money-back guarantee within 30 days of purchase. If you are not satisfied with your purchase, we’re here to help. The return shipping cost will kindly be handled by the customer.

Eligibility for Returns/Refunds

• The product has not been consumed beyond 5%.
• The item is in its original packaging.
• You provide a valid proof of purchase.

How to Request a Return

Please email our support team at support@zamzamtraders.pk or WhatsApp us at 0301-1926926 before sending any items back. Returns sent without prior approval will not be accepted.

Processing Your Refund

Once we receive and inspect the returned product, we will notify you of the approval status. If approved, we will initiate the refund to your original payment method within 10 business days.